Incadea: International E‑Learning Platform

Incadea is the leading provider of software solutions for car dealers and importers. When Incadea sought an experienced localization expert to drive the launch of its e-learning and partner certification platform in the key Chinese market, it chose smartspokes. With our support, Incadea successfully trained its entire dealer network in China via the platform within just a few weeks.

Overview of the Incadea Project

Incadea, the leading provider of software solutions for car dealers and importers, had a clear goal: the launch of their e‑learning and partner certification platform in the critical Chinese market. The demands were high: rapid implementation without compromising quality. To meet this challenge, Incadea chose smartspokes as their experienced localization partner.

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Our Task:

Localizing over 300,000 words in under 30 days. These texts included highly complex content, ranging from technical manuals to interactive e‑learnings, spread across 165 files. The project required not only linguistic expertise but also a deep understanding of cultural nuances and the unique demands of the Chinese market.

Implementation:

  1. Efficient Project Management:
    We assigned a dedicated point of contact to centrally coordinate the entire process. Our clients had a direct line to that person at all times, ensuring every request was addressed quickly and efficiently.

  2. Seamless Coordination:
    From file delivery to final approval, we worked closely with the Incadea team. Our approach: transparency, structured processes, and clearly defined milestones to meet the tight deadline.

  3. Technical Precision:
    By integrating CAT tools and custom workflows, we ensured consistent terminology and efficiently managed the processing of 165 files. Our experienced team of translators and quality assurance experts guaranteed that the content was not only accurately translated but also pedagogically and culturally adapted.

  4. Cultural Expertise:
    The Chinese market demands a delicate touch. Our localization experts ensured that the content was perfectly tailored to the target audience—not just linguistically but also culturally. The result: an e-learning platform that users in China perceive as both professional and accessible.

The Result:

Thanks to our structured approach and dedicated team, the entire dealer network in China was trained just a few weeks after the project began. Our collaboration with Incadea underscores the importance of choosing the right partner for complex projects—and how smartspokes, as a trusted localization expert, delivers real value.

Why smartspokes?

  • Speed and Precision: Over 300,000 words in less than 30 days.
  • One Point of Contact: For maximum efficiency and clear communication.
  • Comprehensive Quality Assurance: From the first word to final approval.
  • Tailored Solutions: Perfectly aligned with market and client requirements.

Looking to optimize your content for international markets? Get in touch—we’ll deliver your message in any language with precision and impact.

Would You Like to Learn More About Our Translation Services?

Visit this page to get an overview of our translation services. Read about the various options we offer, or simply give us a call—we’ll be happy to answer any questions in a direct conversation.

More Reference Projects

Benteler: E‑Learning for Employee Development

In collaboration with one of our creative partners, we localized multiple e-learning courses for the industrial company Benteler in 7 languages. The content ranged from competency development and performance and talent management to the newly introduced SAP software. With over 30,000 employees worldwide, ensuring the highest level of accuracy and precision in the localization process was essential.

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Sony: Multilingual Dealer Training

Over the past few years, we have localized more than 100 e-learnings for Sony—efficiently, cost-effectively, and in up to 29 languages. For Sony, maintaining a consistent corporate language across all channels and markets is a top priority. This is no challenge for us. We skillfully leverage Sony’s reference materials and our technical tools to ensure that our translators strike the perfect tone. Through subsequent on-screen testing, we also ensure that the translations are contextually accurate and properly positioned within the application.

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HUGO BOSS: Collection and Sales Trainings

HUGO BOSS is one of the world’s most renowned premium fashion brands, and its training materials must meet exceptional quality standards. Whether it’s product training to showcase new collections or sales training for in-store teams, the brand’s values must be immediately tangible for e-learning users.

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